Jason Bruce Mortgages

Disclosure Statement

At Jason Bruce Mortgages, we take pride in offering clear, unbiased, and trustworthy financial advice. I am an experienced and reputable adviser who values integrity and professionalism. The information provided here and throughout this website is designed to help you understand who I am, the services I offer, and why I may be the right adviser to support you.

Jason Bruce Mortgages is a licensed Financial Advice Provider (FAP), authorised by the Financial Markets Authority (FMA) to provide financial advice services.

  • Group FSP Number: 1009241
  • Adviser: Jason Bruce
  • Jason's FSP Number: 669431
  • Email: jason@jasonbrucemortgages.co.nz
  • Website: www.jasonbruce.co.nz

Nature and Scope of Our Financial Advice Services

Our Services

  • Debt management, including personal and investment borrowing
  • KiwiSaver strategies and retirement planning

Financial Products We Advise On

  • KiwiSaver investments
  • Home loans, including standard and reverse mortgages

Professionals and Providers We May Recommend

  • Lawyers
  • Insurance advisers or firms
  • Investment advisers or firms

Our Fees

Fees depend on the specific nature and scope of advice or services provided. We will always discuss and agree on any fees with you before proceeding, ensuring transparency around how fees are calculated and paid.

Fee structures may include:

  • A fixed dollar amount; or
  • A percentage-based fee

Fees may cover:

  • Initial advice
  • Ongoing or annual review services

Other Potential Costs

Clawback Recovery Fees:

Some lenders have a policy where they reclaim part or all of the commission paid to advisers if a home loan is repaid, refinanced, or significantly altered within a set timeframe — typically within the first 27 months.

If this occurs, Jason Bruce Mortgages may request reimbursement from you for the amount the lender reclaims (referred to as a "clawback"). This only applies if we haven't agreed on an alternative fee structure upfront. Rest assured, we will never charge you more than the actual amount the lender claws back.

Each lender has their own clawback policy, usually based on how long your loan has been active. We recommend speaking with us before making any early repayments or refinancing, so we can advise you on how to reduce or avoid any unexpected costs.

Alternatively: We may choose not to charge any direct fees or expenses for the financial advice we provide.

Commissions

For advice relating to insurance, investments, or loan products, I may receive commissions from the product providers.

  • Initial commission: Between 0.55% and 0.85% of the initial loan amount
  • Ongoing commission (trail): Between 0.10% and 0.20% per year based on your loan balance

These commissions are shared with Jason Bruce Mortgages, which supports me with compliance, training, and administrative services.

Note: I am not paid a salary. My income is solely commission-based.

Conflicts of Interest and Incentives

Your interests always come first. While we maintain relationships with various providers, we ensure these do not influence our advice.

Occasionally, providers may support our professional development by contributing to:

  • CRM system discounts
  • Adviser training and development programs
  • Non-monetary incentives
  • Volume-based targets or contractual arrangements

Managing Conflicts of Interest

  • We follow a robust advice process tailored to your goals and circumstances
  • Advisers receive annual training on identifying and managing conflicts
  • We maintain transparent registers of conflicts and benefits received
  • We conduct an annual independent Compliance Assurance Review

Our Duties to You

Under the Financial Markets Conduct Act, we must:

  • Demonstrate the competence, knowledge, and skills outlined in the Code of Professional Conduct
  • Prioritise your interests above all else
  • Act with care, diligence, and skill
  • Meet ethical standards and provide appropriate client care

Internal Complaints Process

If you have any issues with our services, we encourage you to raise them so we can resolve the matter promptly.

  • Complaints Contact: Jason Bruce
  • Email: jason@jasonbrucemortgages.co.nz
  • Phone: 027 278 2336

Process:

  • Submit your complaint via email
  • Expect acknowledgment within 24 hours
  • Updates will be provided within 10 working days
  • Ongoing updates will be shared via your preferred communication method (phone, text, email, or video call)

If we can't resolve your complaint internally, we'll refer you to our independent complaints resolution service.

We are a member of FSCL – Financial Services Complaints Ltd, an approved external disputes resolution scheme.

You can contact FSCL at:

  • Address: PO Box 5697, Wellington 6140
  • Phone: 0800 347 257
  • Email: complaints@fscl.org.nz
  • Website: www.fscl.org.nz

FSCL provides this service at no cost to you.